papercups-io/papercups

This system is a customer support and engagement platform that manages conversations, customer data, and integrations. It provides a comprehensive dashboard for agents to handle chats, emails, and issues, while offering tools for developers to build and test API integrations. The platform supports multi-channel communication, real-time collaboration, and automated workflows, all secured by role-based access control and session management.

This period focused on modernizing the application's architecture and user interface, including a major dashboard overhaul, the introduction of Docker-based deployment, and the addition of real-time presence tracking. Significant features were added for billing, integrations, and reporting, supported by comprehensive test coverage and background worker implementations.

31 changes

This period focused on building out the user interface and core application features, including new management pages for tags, issues, developers, and inboxes. It also introduced onboarding flows, settings configurations, and backend integrations for email processing and webhooks.

9 changes

papercups-io/papercups was measured the same way every project in this corpus was: the same rubric, at a pinned commit, with the result published in full. Point the surveyor at a repository you know and see whether you agree with it.